I'm a customer specialist with over 20 years of experience in Information Technology with an emphasis in Web. My background is in UI/UX design and have held roles in all phases of the system development life cycle. I've had the opportunity to work in large and small environments spending the majority of my career in Information Technology at The Boeing Company. I am currently the eCommerce Strategist at efelle creative (Seattle, WA) supporting our BigCommerce and Shopify clients from across the world. More about me
Tenure: 13 years and ...
Responsibilities:
efelle creative | Seattle, WA | Dates: Oct 2017 - Nov 2019
efelle creative | Seattle, WA | Dates: May 2015 - Oct 2017
Assess clients online pain points creating a roadmap to improve overall user experience and conversions to increase their ROI
efelle creative | Seattle, WA | Dates: May 2010 - May 2015
Tools/platforms: Adobe CC, HTML5, CSS, Sass, Bootstrap, JQuery, JS, PHP, Sublime Text, GitHub, SQL Pro, Heidi SQL, BigCommerce, Shopify, WordPress
EO&T IT Business Systems - Date: May 2009 to May 2010
Location: Bellevue, Everett WA
Provided web development, database and systems analysis support to the Boeing Commute Office organization and the Transportation Resource Assistance Management System (TRAMS) system.
Technology used:
ColdFusion, ColdFusion Server, SQL 2001/2005, Javascript, HTML, CSS, Visio w/FLEX UI Stencils, WSSO, Adobe CS, SourceSafe. Oracle, Teradata
EO&T Computing & Network Operations - Location: Auburn, Renton, Bellevue, WA
Date: 1999 to May 2009
Designed and developed dynamic data driven websites creating online solutions for the overall Computing & Network Operations (CNO) organization. Worked closely with the Project Management and Service Delivery Management groups creating web information architecture, wireframes, UI prototypes, database design focusing heavily on automating manual processes.
Technology used:
ColdFusion, ColdFusion Server, SQL 2001/2005, Javascript, HTML, CSS, Visio w/FLEX UI Stencils, WSSO, Adobe CS, SourceSafe. Oracle, Teradata
Computing & Network Operations - Location: Renton, WA
Date: 1996 to May 1998
Managed technical support tickets for 4000 employees within Renton/Tukwila, WA. Worked closely with the LAN, UNIX, and PC desktop technicians ensuring support tickets were completed within the required timeframe. Participated on the Boeing Action Request System (BARS) deployment team to a successful company-wide implementation of the tool.
Here are some of my fun "hobby" projects that allow me to get my hands dirty in code and design during my down time away from work. The goal and purpose of my freelancing (especially in the early years) was to learn and for the enjoyment. The two sites I currently manage are both for family/friend with no plans on taking on any new projects.
Aloha Airport Shuttle - Location: Honolulu, HI
www.alohaairportshuttle.com (HTML5, Bootstrap 3, Sass, jQuery)
This is my Mom's husband's company website I first designed and developed back in 2012. I redesigned it in 2016 making it mobile responsive and also added goals to further track SEO data. It's a fun site to manage and gratifying watching his business grow each year.
Another You Permanent Cosmetics - Location: Seattle, WA
www.danetteproszek.com (HTML5, Bootstrap 4, Sass)
This is my friend Danette's company website I first designed and developed back in 2006. Danette is a ultra talented tattoo artist specializing in cosmetic/makeup tattooing (eyebrows, eyeliner, lips). I redesigned the site in 2012 and recently launched the 2020 version with a heavy emphasis with SEO! Look forward to fine tuning things in the next few months.
Previous freelance work (eons ago in a galaxy far far away...)
Netmusic, PC Money Club, Magdalen Hsu Li, Karrsen Electronics, Pacific NW Shredding, Tacoma Tugs
What I love:
People!, making your website better, Web UX/UI Design, Web Usability, Information Architecture, Systems Analysis, SEO, Tacos, researching and finding solutions for complex requirements, learning!
Tools:
Adobe CC, Sublime Text, GitHub, SQL Pro, Heidi SQL, G-Suite for Business, Basecamp, Slickplan, Trello, Slack, Paymo, Notion, Office 365, BigCommerce, Shopify, WordPress
Code:
HTML5, CSS3, Sass, Bootstrap, Liquid, Stencil, jQuery, Javascript, SQL, PHP, ColdFusion (I know, I know...)
MBA, Management Information Systems - City University
Graduate Certificate, Information Systems - City University
BFA, Graphic Media Design - Washington State University
Adobe ColdFusion/Flex, SQL, Oracle - UC Irvine Extension