Account Manager

Digital Strategist

Web Developer

UX/UI Designer

- About me

I'm a customer driven IT specialist with 15+ years experience in Web Technology. My background is in UI/UX design and have held roles in all phases of the system development life cycle. I've had the opportunity to work in large and small companies spending the majority of my career in Information Technology at The Boeing Company. I'm currently a Senior Account Manager at efelle creative in Seattle, WA. Learn more

"The key to success is not focusing on the pot of gold, but the next step in the process. It's all about execution!"

- What I'm doing now

efelle creative

efelle creative - Seattle, WA - Sr. Account Manager

Manage new and existing projects working closely with clients, creating long term relationships.

Nickname: Chief

Tenure: 9 years...


  • Define timelines and milestones ensuring clients have a clear understanding of each phase of the project lifecycle
  • Collaborate with our elite partners (BigCommerce) and third parties in finding solutions to complex requirements
  • Work closely with all internal teams (design, development, content, sales, SEO) ensuring everyone is in sync with the project scope and requirements ensuring milestones are met on time
  • Maintain constant communication on project status ensuring internal and client tasks are met to keep the project on track
  • Manage the overall budget and hours of each phase of the project lifecycle
  • Resolve conflicts or changes that may arise with the scope, budget or project timeline
  • Scope, spec and create estimates for future project phases and functionality
  • Provide CMS training
  • Provide ongoing client support for future needs and questions

In addition account management, I continue to help other teams (front-end development, sales/marketing, app development, technical support).

- What I've done

Seattle, WA | Dates: May 2015 - Oct 2017

Create partnerships with new clients by analyzing current website needs and requirements developing a plan to boost their online presence.


  • Learn clients business goals and objectives creating a roadmap to achieve them
  • Recommend solutions to solve current pain point to achieve higher conversions and ROI
  • Develop scope and outline the specifications of the project
  • Work closely with third party entities that will be part of the project scope
  • Provided account management and front-end development for smaller projects ensuring project deliverables were met within scope
  • Create and tailor custom proposals outlining goals, deliverables and specifications on how we'll achieve them
  • Create high-level SEO competitor analysis report to show areas for improvement
  • Maintain current relationships with long-term clients communicating company news, system upgrades and important trends and changes in the industry.

Seattle, WA | Dates: May 2010 - May 2015

Lead front-end developer coding custom designs into functional responsive websites (PSD to HTML) with integration with our Content Management System.


  • Collaborate with clients in creating a new and improved information architecture strategy
  • Recommend improved user experience (UX) solutions
  • Work closely with the sales and design teams to ensure project specifications and scope are met
  • Assist the sales and account management teams in developing solutions to technical issues
  • Train and mentor Account Managers and interns in content entry and formatting in the CMS along with work-flow processes and unit testing
  • Setup repository, development and production server and database environments
  • Manage DNS, SSL installation and email configuration (G-Suite)
  • Document internal process and procedures
  • Conduct onsite CMS training for all clients
  • Provide technical support

Technology used:
HTML5, CSS3, Bootstrap, Sass, jQuery, PHP5, MySQL

EO&T IT Business Systems - Date: May 2009 to May 2010
Location: Bellevue, Everett WA

Support Shared Services Group (SSG) - Boeing Commute Office providing web development, database reporting and design, functional analysis, requirements analysis and configuration management for the Transportation Resource Assistance Management System (TRAMS) system.

Collaborate with customers one-on-one in refining the application/system architecture. Wrote documentation of the system modules and processes to help develop solutions and pinpoint current deficiencies. Documentation included process diagrams, wireframes, conceptual and technical models of both the database and application components. Integrate and align business processes to the system functions. Design and develop automated tasks/procedures in the database and web server to simplify manual reporting processes. Create ad hoc queries from teradata (EPDW) to generate weekly/monthly reports for the commute focals as well as WageWorks (Boeing vendor). Technical lead for the annual Enterprise, El Segundo and Mesa commute web surveys automating the email distribution, data collection and reporting to WSDOT, Los Angeles Metro Transit and Maricopa County.

Technology used:
SQL 2001/2005, Oracle, Teradata, ColdFusion 8, Javascript, AJAX, jQuery, HTML, CSS, SourceSafe, Visio.

Key Achievments:

  • Re-architected and successfully implemented automated processing of WageWorks participant data for the Commuter System reports (Incentive monthly totals and alternate commute modes).
  • Instrumental in the development and architecture of the new TRAMS Pre-Tax web tool building in automated back-end tasks in support of the St. Louis, Chicago and Wash DC commute offices.
  • Led the successful completion and implementation of the TRAMS Parking module(s) enhancement effort providing database and web development along with business systems analysis and configuration management support between the customer and development team.

EO&T Computing & Network Operations - Location: Auburn, Renton, Bellevue, WA
Date: 1999 to May 2009

Designed and developed dynamic data driven websites creating online solutions for the overall Computing & Network Operations (CNO) organization. Developed and created information architecture, database design and content management strategies focusing heavily on user experience. Worked closely with customers in all realms of the system development (AD&S) lifecycle creating documentation, wireframing and designing prototypes of the web application UI/UX interfaces. Participated on company-wide web and information technology teams (Web Working Group, CNO eBusiness).

Technology used:
ColdFusion, SQL 2001/2005, Javascript, HTML, CSS, Visio w/FLEX UI Stencils, WSSO, Fireworks/Photoshop, SourceSafe. 2001/2005, Oracle, Teradata, ColdFusion 8, Javascript, AJAX, jQuery, HTML, CSS, SourceSafe, Visio.

Key Achievements:

  • Led the efforts in consolidating our director-level organization's 45 2nd-level and 1-level web sites into a functional based CMS (Content Management System) saving the organization $90,000/yr in web server space, while providing a one-stop-shop approach to our organization's products and services.
  • Showcased and demonstrated our CMS tool across CNO and successfully re-used and implemented our solution to other organizations throughout the CNO community.
  • Participated and collaborated with web focals across CNO in creating the branding of what have become the CNO web standards and successfully implemented these to all 2nd and 1st – level management web sites
  • Led the successful implementation of WSSO (Web Single Sign On) authentication into all our web applications.

Computing & Network Operations - Location: Renton, WA
Date: 1996 to May 1998

Responsible for managing technical support tickets for 4000 employees within the Renton, WA domain. Worked closely with the LAN, UNIX, and PC desktop technicians ensuring tickets were completed within the required timeframe. Represented our group on the Boeing Action Request System (BARS) deployment team leading our work cell to a successful implementation of the tool. Designed and maintained group web site.

Aloha Airport Shuttle - Location: Honolulu, HI (HTML5, Bootstrap 3, Sass, jQuery)

This is my Mom's husband's company website I first designed and developed back in 2012. I redesigned it in 2016 making it mobile responsive and also adding Google Tag Manager elements to further track SEO data. It's a fun site to manage and also gratifying watching his business grow each year.

Another You Permanent Cosmetics - Location: Seattle, WA (HTML, CSS, jQuery)

This is my friend Danette's company website I first designed and developed back in 2006. Danette is a ultra talented tattoo artist specializing in cosmetic tattooing (eyebrows, eyeliner, lips). I redesigned it in 2012 and as we speak am redesigning it for the third time. The new site will be built in Bootstrap 4, Sass and will be mobile responsive and have a new modern design with updated copy. Excited for everyone to see the new site!

Previous freelance work (eons ago in a galaxy far far away...)

Netmusic, PC Money Club, Magdalen Hsu Li, Karrsen Electronics, Pacific NW Shredding,

"No progress is made in your comfort zone"

- What I know

What I love:

People!, Web UX/UI Design, Web Usability, Information Architecture, Systems Analysis, SEO, Tacos, Researching and finding solutions to solve complex reqirements, Learning!


Adobe CC, Sublime Text, GitHub, SQL Pro, Heidi SQL, G-Suite for Business, Basecamp, Slickplan, Trello, Slack, Paymo, Office 365, BigCommerce


HTML5, CSS3, Sass, Bootstrap, jQuery, Javascript, SQL, PHP, ColdFusion

- .edu

MBA, Management Information Systems - City University

Graduate Certificate, Information Systems - City University

BFA, Graphic Media Design - Washington State University

Adobe ColdFusion/Flex, SQL, Oracle - UC Irvine Extension

- My system

Keep an open mind, Be a good listener, Give everyone a chance, Be respectful, Mind your own business, Embrace change, Don't overthink things, Everything in moderation, Cuss once in a while, Age ain't nothing but a number, Call your Mom don't text her

- Hops, noms, art, music, life