Account Manager

Digital Strategist

Web Developer

UX/UI Designer

- About me

I'm a customer driven IT specialist with 15+ years experience in Web Technology. My background is in UI/UX design and have held roles in all phases of the system development life cycle. I've had the opportunity to work in large and small companies spending the majority of my career in Information Technology at The Boeing Company. I'm currently a Senior Account Manager at efelle creative in Seattle, WA. Learn more

"The key to success is not focusing on the pot of gold, but the next step in the process. It's all about execution!"

- What I'm doing now

efelle creative

efelle creative - Seattle, WA - Sr. Account Manager

Manage new and existing projects working closely with clients, creating long term relationships.

Nickname: Chief

Tenure: 9 years...


  • Define timelines and milestones ensuring clients have a clear understanding of each phase of the project lifecycle
  • Collaborate with our elite partners (BigCommerce) and third parties in finding solutions to complex requirements
  • Work closely with all internal teams (design, development, content, sales, SEO) ensuring everyone is in sync with the project scope and requirements ensuring milestones are met on time
  • Maintain constant communication on project status ensuring internal and client tasks are met to keep the project on track
  • Manage the overall budget and hours of each phase of the project lifecycle
  • Resolve conflicts or changes that may arise with the scope, budget or project timeline
  • Scope, spec and create estimates for future project phases and functionality
  • Provide CMS training
  • Provide ongoing client support for future needs and questions

In addition account management, I continue to help other teams (front-end development, sales/marketing, app development, technical support).

- What I've done

Seattle, WA | Dates: May 2015 - Oct 2017

Created partnerships with new clients analyzing current and future business needs/goals to formalize a plan to improve user experience and increase conversions growing their online presence and ROI.


  • Learned client’s pain points, business and marketing goals and objectives
  • Created SEO competitor analysis reports identifying areas for improvement and opportunities
  • Provided expertise to clients developing a digital analytics solutions to meet identified needs
  • Worked with clients to scope and outline functional specifications creating a scalable roadmap for continued growth and success
  • Created and tailored custom proposals outlining goals, deliverables and detailed specifications within budget on how we'll achieve them

Seattle, WA | Dates: May 2010 - May 2015

Lead front-end developer coding custom designs into functional responsive websites (PSD to HTML) with integration with our Content Management System.


  • Used HTML5, CSS3, Bootstrap, Sass, jQuery PHP5, MySQL, Git, Adobe CS in the successful development and completion of over 50+ website
  • Worked closely with internal teams helping create custom project specs and solutions to complex functionality
  • Trained and mentored Account Managers and interns in content entry and formatting in the CMS along with work-flow processes and unit testing
  • Managed repository, CMS and server and database environments, DNS, SSL, email
  • Created documentation and resources for internal teams and clients
  • Trained clients on our CMS and provide ongoing technical support

HTML5, CSS3, Bootstrap, Sass, jQuery, PHP5, MySQL

EO&T IT Business Systems - Date: May 2009 to May 2010
Location: Bellevue, Everett WA

Provided web development, database reporting, systems analysis and configuration management support to Support Shared Services Group (SSG) Boeing Commute Office for the Transportation Resource Assistance Management System (TRAMS) system.

Key Achievments:

  • Performed in depth analysis applications/systems architecture defining areas for improvement
  • Created process diagrams, UI wireframes, conceptual and technical models of both the database and application components to better align system functions to business processes.
  • Re-architected and implemented automated processing of WageWorks participant data for the Commuter System reports
  • Automated database and web server tasks/procedures reducing manual reporting processes saving yearly resource costs
  • Led the successful implementation of the new TRAMS Parking system modules

Technology used:
ColdFusion, ColdFusion Server, SQL 2001/2005, Javascript, HTML, CSS, Visio w/FLEX UI Stencils, WSSO, Adobe CS, SourceSafe. Oracle, Teradata, MS Office

EO&T Computing & Network Operations - Location: Auburn, Renton, Bellevue, WA
Date: 1999 to May 2009

Designed and developed dynamic data driven websites creating online solutions for the overall Computing & Network Operations (CNO) organization. Worked closely with project managers and technical teams creating information architecture, wireframes, UI prototypes, database design and content management strategies focusing heavily on user experience.

Key Achievements:

  • Developed and launched our CMS consolidating 45 organization website saving $90,000/yr in server space.
  • Presented and pitched our solutions to senior management and successfully implemented our CMS to other organizations
  • Participated on company web teams developing organization web standards and successfully implemented these to all 2nd and 1st – level management websites
  • Led the successful implementation of WSSO (Web Single Sign On) into all organization web applications

Technology used:
ColdFusion, ColdFusion Server, SQL 2001/2005, Javascript, HTML, CSS, Visio w/FLEX UI Stencils, WSSO, Adobe CS, SourceSafe. Oracle, Teradata, MS Office

Computing & Network Operations - Location: Renton, WA
Date: 1996 to May 1998

Responsible for managing technical support tickets for 4000 employees within the Renton, WA domain. Worked closely with the LAN, UNIX, and PC desktop technicians ensuring tickets were completed within the required timeframe. Represented our group on the Boeing Action Request System (BARS) deployment team leading our work cell to a successful implementation of the tool. Designed and maintained group web site.

Aloha Airport Shuttle - Location: Honolulu, HI (HTML5, Bootstrap 3, Sass, jQuery)

This is my Mom's husband's company website I first designed and developed back in 2012. I redesigned it in 2016 making it mobile responsive and also adding Google Tag Manager elements to further track SEO data. It's a fun site to manage and also gratifying watching his business grow each year.

Another You Permanent Cosmetics - Location: Seattle, WA (HTML, CSS, jQuery)

This is my friend Danette's company website I first designed and developed back in 2006. Danette is a ultra talented tattoo artist specializing in cosmetic tattooing (eyebrows, eyeliner, lips). I redesigned it in 2012 and as we speak am redesigning it for the third time. The new site will be built in Bootstrap 4, Sass and will be mobile responsive and have a new modern design with updated copy. Excited for everyone to see the new site!

Previous freelance work (eons ago in a galaxy far far away...)

Netmusic, PC Money Club, Magdalen Hsu Li, Karrsen Electronics, Pacific NW Shredding,

"No progress is made in your comfort zone"

- What I know

What I love:

People!, Web UX/UI Design, Web Usability, Information Architecture, Systems Analysis, SEO, Tacos, Researching and finding solutions to solve complex reqirements, Learning!


Adobe CC, Sublime Text, GitHub, SQL Pro, Heidi SQL, G-Suite for Business, Basecamp, Slickplan, Trello, Slack, Paymo, Office 365, BigCommerce


HTML5, CSS3, Sass, Bootstrap, jQuery, Javascript, SQL, PHP, ColdFusion

- .edu

MBA, Management Information Systems - City University

Graduate Certificate, Information Systems - City University

BFA, Graphic Media Design - Washington State University

Adobe ColdFusion/Flex, SQL, Oracle - UC Irvine Extension

- My system

Keep an open mind, Be a good listener, Give everyone a chance, Be respectful, Mind your own business, Embrace change, Don't overthink things, Everything in moderation, Cuss once in a while, Age ain't nothing but a number, Call your Mom don't text her

- Hops, noms, art, music, life