I'm a customer specialist with 20 years experience in Information Technology with an emphasis in Web. My background is in UI/UX design and have held roles in all phases of the system development life cycle. I've had the opportunity to work in large and small environments spending the majority of my career in Information Technology at The Boeing Company. I am currently a eCommerce Strategist at efelle creative in Seattle, WA. More about me
Work with clients defining areas for improvement and developing a ecommerce strategy geared toward process improvements in the BigCommerce and Shopify shopping experience. The end goal...improve the shopping experience for your customers!Nickname: Chief
Tenure: 11 years and ...
efelle creative | Seattle, WA | Dates: Oct 2017 - Nov 2019
Manage new and existing projects working closely with clients, creating long term relationships.
efelle creative | Seattle, WA | Dates: May 2015 - Oct 2017
Created long-term relationships with new clients analyzing current pain points and future business needs/goals formalizing a plan to improve current website user experience and conversions to grow their online presence and ROI.
efelle creative | Seattle, WA | Dates: May 2010 - May 2015
Lead front-end developer coding custom designs into functional responsive websites (PSD to HTML) with integration with our Content Management System.
EO&T IT Business Systems - Date: May 2009 to May 2010
Location: Bellevue, Everett WA
Provided web development, database reporting, systems analysis and configuration management support to Support Shared Services Group (SSG) Boeing Commute Office for the Transportation Resource Assistance Management System (TRAMS) system.
Key Achievments and Responsibilities:
EO&T Computing & Network Operations - Location: Auburn, Renton, Bellevue, WA
Date: 1999 to May 2009
Designed and developed dynamic data driven websites creating online solutions for the overall Computing & Network Operations (CNO) organization. Worked closely with project managers and technical teams creating information architecture, wireframes, UI prototypes, database design and content management strategies focusing heavily on user experience.
Computing & Network Operations - Location: Renton, WA
Date: 1996 to 1998
Managed technical support tickets for 4000 employees within Renton and Tukwila, WA campuses. Worked closely with the LAN, UNIX, and PC desktop technicians ensuring tickets were completed within the required timeframe. Represented our group on the Boeing Action Request System (BARS) deployment team leading our work cell to a successful implementation of the tool. Designed and maintained group web site.
Here are some of my fun "hobby" projects that allow me to get my hands dirty in code and design during my down time away from work. The goal and purpose of my freelancing (especially in the early years) was to learn and for the enjoyment. The two sites I currently manage are both for family/friend with no plans on taking on any new projects.
Aloha Airport Shuttle - Location: Honolulu, HI
www.alohaairportshuttle.com (HTML5, Bootstrap 3, Sass, jQuery)
This is my Mom's husband's company website I first designed and developed back in 2012. I redesigned it in 2016 making it mobile responsive and also added goals to further track SEO data. It's a fun site to manage and gratifying watching his business grow each year.
Another You Permanent Cosmetics - Location: Seattle, WA
www.danetteproszek.com (HTML5, Bootstrap 4, Sass)
This is my friend Danette's company website I first designed and developed back in 2006. Danette is a ultra talented tattoo artist specializing in cosmetic/makeup tattooing (eyebrows, eyeliner, lips). I redesigned the site in 2012 and recently launched the 2020 version with a heavy emphasis with SEO! Look forward to fine tuning things in the next few months.
Previous freelance work (eons ago in a galaxy far far away...)
Netmusic, PC Money Club, Magdalen Hsu Li, Karrsen Electronics, Pacific NW Shredding, Tacoma Tugs
What I love:
People!, making your website better, Web UX/UI Design, Web Usability, Information Architecture, Systems Analysis, SEO, Tacos, researching and finding solutions for complex requirements, learning!
Adobe CC, Sublime Text, GitHub, SQL Pro, Heidi SQL, G-Suite for Business, Basecamp, Slickplan, Trello, Slack, Paymo, Notion, Office 365, BigCommerce, Shopify, WordPress
MBA, Management Information Systems - City University
Graduate Certificate, Information Systems - City University
BFA, Graphic Media Design - Washington State University
Adobe ColdFusion/Flex, SQL, Oracle - UC Irvine Extension